Help Center
Everything you need to know.
Is your gold jewelry certified and authentic?
Absolutely. Every piece is hallmarked for its exact karat (18K, 22K or 24K) and arrives with a certificate of authenticity. We guarantee 100% genuine, conflict-free gold.
How long does shipping take?
Orders are carefully prepared and dispatched from New York within 1–2 business days. Domestic delivery typically arrives in 3–5 business days, while international orders arrive within 7–14 business days, fully insured.
Do you ship internationally?
Yes. We proudly deliver worldwide with secure, insured shipping. Any applicable customs duties are determined by your local authorities.
What is your return and exchange policy?
Your satisfaction is guaranteed. Unworn items in their original condition and packaging may be returned within 30 days for a full refund or exchange. Custom and engraved pieces are final sale.
Are my payments secure?
Completely. All transactions are protected by SSL encryption and processed through trusted gateways such as Stripe and PayPal. We never store your card details.
Can I resize my ring after purchase?
Yes. We offer a complimentary first resizing on most rings within 60 days of purchase. Simply contact our team and we will guide you through the process.
Do your pieces come with a warranty?
Each item is backed by our craftsmanship guarantee covering manufacturing defects. We also provide lifetime cleaning and care support for jewelry purchased from us.
How do I care for my gold jewelry?
Store pieces separately in a soft pouch, avoid contact with perfumes and chemicals, and clean gently with a soft cloth. We include a complete care guide with every order.
Still Have Questions?
Our friendly specialists are here to help you with anything you need.
Contact Us